Q1. What privileges can I enjoy being a WWS member? Answer
>>
10% off on all regular-priced items
>> 20% off during birthday month
>> Bonus points accumulation to redeem S$ cash for purchase merchandise
Q2. Why does Giordano change its WWS promotion
terms? Answer
>>
We aim at simplifying the
registration procedures to facilitate our customers
Q3. How many points do I get when making purchases?
Answer
>> SGP $1 purchase = 1 point
Q4. Will the points expire?
Answer
>>
Yes, points earned will be valid for 2 years from date of membership registered,
thereafter it will
be reset to '0' if not used.
Q5. How can I earn bonus points?
Answer
>>
By purchasing merchandise at any Giordano Shops
>>
Bonus points can only be issued or accumulated at any Giordano Shops upon payment
using
WWS membership procedure, and cannot be done online
Q6. Can I extend the validity of my points earned?
Answer
>>Bonus points cannot be extended but expiry date of bonus points will be shown on our
invoice/
receipt and will also be displayed in our cashier's POS
Q7. Can I earn points by participating an online survey even I am not a WWS member yet?
Answer
>>
Yes, your points earned will be stored in a temporary account and they will start
accumulating
once you become a member upon purchases of S$100
(With effect from 1 Sept 06 for new
members)
Q8. How can I check the number of points I have accumulated?
Answer
>>
Points balance is printed on the invoice after purchase or alternatively, you may check at
our
website www.e-giordano.com
Q9. What is the conversion rate between bonus points and cash dollars?
Answer
>>
20 points = S$1 Cash dollar
Q10. When will my points be deducted?
Answer
>>
When you redeem your cash dollars for purchase merchandise (i.e. pay less for
merchandise)
Q11. How can I collect my free gifts redeemed at e-shop?
Answer
>>
Currently not available in Singapore. If customer wants to redeem the gift from HK,
courier fees
are chargeable to them.
Q12. How
can I ensure my points can be earned after purchase in foreign countries with Giordano shops?
Answer
>>
Simply make an online transferal at www.e-giordano.com
Q13. What should I do if I encounter problems with my account?
Answer
>>
You may click “Contact Us” at www.giordano.com.sg and you can email/call regarding
your
queries in the contacts given there
Q14. Can I combine/ transfer my points to another person?
Answer
>>
As a security measure to protect our members, combination and/ or transferal of points are
not
permitted
Q15. How long does a WWS membership last? Answer
>>
Permanent, but bonus points will expire in two years automatically.
Q16. Can I register an additional membership if I have purchased SGP$500 and
am already a member?
Answer
>>
No, to be fair to all customers, each member can only register one account.
Q17. Is the membership transferable?
Answer
>>
No, it is non-transferable. We can't be
checking every customer, as we take in good faith that all are
genuine
customers.
Q18. Can I accumulate their receipts to register
for WWS membership?
Answer
>>
Yes, accumulation of receipts is allowed
within 60 days only.
Q19. What if I do not have a mobile phone?
Answer
>>
Use house number, BUT we will keep you informed of updates by mobile no. only (E.g. Bonus
point
expiry)
Q20. What if I change my mobile no.?
Answer
>>
You have to update your new mobile no. online at www.e-giordano.com
Q21. How to create an account in www.e-giordano.com?
Answer
>>
You have to register for an email address first in order to create an account in the above website
Q22. I purchase $100 and register for member immediately. Will I be entitled the 100 bonus points?
Answer
>>
No, bonus point will not be issued for
the amount spent on the member's registration.
Q23. What if I have forgotten my password?
Answer
>>
Case 1: If you did not register an account online, there is no way the password or pin can
be
retrieved. (Currently still working for a solution)
>>
Case 2: If you had registered an account online, you must input your updated email
address
before the password is send to the email account.
Q24.. When do I need to use the 6-digit password?
Answer
>>
Customers have to use their WWS mobile no, pin no (6 digits) and MMDD
to update their profile
in www.egiordano.com
>>
At the next phase, to provide some security to customer's
point, we may prompt for the 6 digit
password before a WWS member can use that to redeem her
points.
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